FAQ

We specialize in high-quality plants including Arborvitae, Evergreens, Ferns & Foliage, Fragrant plants, Grasses, Hedges & Privacy plants, Hydrangeas, Native species, Perennials, and Pollinator Friendly varieties. Our Proven Winners® ColorChoice collection is particularly popular among gardening enthusiasts.

Absolutely! We offer a specially curated selection of Pollinator Friendly native plants that attract butterflies, bees, and other beneficial pollinators to your garden.

Our Arborvitae and other Hedges & Privacy plants are perfect for creating natural screens. These lush, evergreen varieties grow dense foliage that provides year-round privacy and beauty.

Yes! Many of our plants are available in various sizes, including gallon containers. The product description will specify available sizes for each variety.

Our standard shipping (via DHL or FedEx) delivers within 10-15 days after processing (1-2 business days). For orders over $50, we offer free shipping via EMS with delivery in 15-25 days after processing.

We monitor weather conditions and may delay shipments during extreme weather to ensure plant safety.

We ship to most regions worldwide, excluding parts of Asia and some remote areas. International packages receive special care with packaging designed to maintain plant health during longer transit times.

Our gardening experts carefully package each plant using sustainable materials that protect your plants while minimizing environmental impact. We include detailed care instructions with every order.

1. Unpack immediately and inspect your plants
2. Water if soil feels dry (check included care card)
3. Allow plants to acclimate for 2-3 days before transplanting
4. For hedges like Arborvitae, consider temporary shade if planting isn’t immediate

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Orders totaling $50 or more automatically qualify for free shipping via EMS.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so early notification is essential.

We stand behind every plant we ship. If you’re not completely satisfied, you may return plants within 15 days of receipt. Our customer care team will guide you through the simple process.

Contact us immediately at [email protected] with photos of the damaged plants. We’ll work quickly to resolve the issue, either by replacing the plants or issuing a refund.

We guarantee that your plants will arrive in healthy condition. While we can’t guarantee how plants will grow in your specific environment (as this depends on many factors), we provide detailed care instructions to give your plants the best start possible.

Our friendly customer care team is available via email at [email protected]. We typically respond within 24-48 hours.

Our physical address is 4095 Rosemont Avenue, Melbourne, US 32901. While we don’t have a retail storefront at this location, you’re welcome to contact us with any questions.

Absolutely! Our gardening experts are happy to help you select the perfect plants for your region and growing conditions. Email us at [email protected] with details about your location and gardening goals.