Welcome to Naty Plants Shop (“we”, “us”, or “our”) at plantsonlinestore.com. We are committed to protecting your privacy while helping you create beautiful, sustainable gardens with our premium plants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

To provide our gardening enthusiasts with exceptional service, we may collect:

  • Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our Proven Winners® or native plants.
  • Transaction Information: Details about the plants you purchase (including pollinator-friendly varieties, evergreens, or hydrangeas) and payment method.
  • Browsing Information: Pages you view on our site (such as our Best Sellers or Fragrant plant sections), IP address, browser type, and device information.
  • Communication Data: When you contact our customer care team about your hedges & privacy plants or other gardening questions.

2. How We Use Your Information

Your information helps us cultivate better service for our global community of plant lovers (excluding parts of Asia and some remote areas):

  • Process your orders for gallon-size arborvitae or perennial collections
  • Provide customer support for your landscape design questions
  • Improve our website and product offerings (like our Fragrant or Native plant selections)
  • Send order confirmations and shipping updates
  • Communicate about promotions (such as our free shipping offer) with your consent
  • Prevent fraud and enhance security for your plant purchases

3. Data Sharing and Disclosure

We value your trust as we help you grow your garden. We only share information when necessary:

  • Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
  • Shipping Providers: To deliver your plants and gardening supplies
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data is as carefully tended as our premium plants:

  • Stored securely in protected databases
  • Protected by industry-standard SSL encryption during transmission
  • Payment details are processed securely and not stored on our servers
  • Regular security assessments of our systems

5. Your Rights and Choices

You have control over your information, just as you do in your garden:

  • Access: Request details of personal information we hold
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data, subject to legal requirements
  • Marketing Preferences: Opt-out of promotional emails
  • Account: Update your information via your account settings

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to help your browsing experience blossom:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us improve our site (like tracking popular plants in our Best Sellers section)
  • Marketing Cookies: With consent, help show relevant ads for our Proven Winners® ColorChoice varieties

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding parts of Asia and some remote areas), your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not designed for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy as our business grows. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For privacy-related questions or concerns about your gardening purchases:

Naty Plants Shop
4095 Rosemont Avenue
Melbourne, US 32901
Email: [email protected]

Thank you for trusting Naty Plants Shop with your gardening needs and your personal information. Happy planting!